Refund policy

Return and Refund Policy

Effective Date: 2/2/2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at runwithhimco@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at runwithhimco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at runwithhimco@gmail.com.

Thank you for shopping with RUNWITHHIM. We are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 30 days of purchase.

    • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

    • Certain items, such as clearance items, gift cards, and personalized products, are non-returnable unless defective.

  2. Return Process:

    • To initiate a return, contact our customer support team at runwithhimco@gmail.com.

    • Provide your order number and a brief explanation of the reason for the return.

    • Once your return is approved, you will receive a return authorization number and instructions.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

    • We recommend using a trackable shipping method to ensure safe delivery.

Refunds

  1. Refund Eligibility:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 7-10 business days.

  2. Refund Method:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please note that your bank or credit card issuer may take additional time to process the refund.

  3. Non-Refundable Items:

    • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability.

  • The exchange process follows the same steps as returns.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

  • For questions or assistance with returns and refunds, please reach out to us at runwithhimco@gmail.com

RUNWITHHIM reserves the right to update or modify this policy at any time. Please review this policy periodically for changes.